Privacy Policy 🔐
Last updated: 01 February 2026
At Appliance Care 24, your privacy matters to us. This Privacy Policy explains—clearly and transparently—how we collect, use, and protect your information when you visit our website or book a service with us.
🔎 What Information We Collect
When you contact us or book a service, we may collect:
- Personal details: Name, mobile number, email address
- Service details: Address, appliance type, brand, model, and issue
- Communication data: Call recordings, WhatsApp messages, form submissions
We collect only what is necessary to deliver smooth and reliable service.
⚙️ How We Use Your Information
Your data helps us to:
- Confirm and manage your service bookings
- Assign the right technician to your location
- Communicate service updates via call or WhatsApp
- Improve service quality and customer experience
✅ We do not sell, rent, or trade your personal information.
🤝 Sharing of Information
Your information is shared only when required, such as with:
- Our verified technicians or service partners (for service completion)
- Legal or regulatory authorities, if mandated by law
We never share your data for marketing by third parties.
🔐 Data Protection & Security
We use reasonable technical and organizational safeguards to protect your information against:
- Unauthorized access
- Data misuse or loss
While we strive for maximum security, no online platform can guarantee 100% protection.
🍪 Cookies & Tracking Technologies
Our website may use cookies to:
- Ensure proper website functionality
- Analyze traffic and usage patterns
- Enhance user experience
You can manage or disable cookies anytime via your browser settings.
🔗 Third-Party Websites
Our website may contain links to third-party sites. Appliance Care 24 is not responsible for the privacy practices or content of those external websites.
✅ Your Consent
By using our website or booking a service, you agree to this Privacy Policy and consent to the collection and use of your information as described above.
🕒 Data Retention
We retain customer data only for:
- Service fulfillment and support
- Business and accounting records
- Legal or compliance requirements
Your data is not stored longer than necessary.
🔄 Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.
📞 Contact Us
If you have questions or concerns about this Privacy Policy, feel free to reach out:
Appliance Care 24
📱 Phone / WhatsApp: +91 9903602042
📧 Email: appliancecare24kolkata@gmail.com
By using our services, you confirm that you have read, understood, and accepted this Privacy Policy.